CVE-2018-17883 json
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x before 6.0.12.
published 2023-04-15 3 y ago modified 2026-06-17 4 mo ago also EUVD-2018-9624
- cvss
- 6.1
- version 3.1, CNA
- cisa kev
- Not listed
- not in CISA's catalog
- epss
- 0.5%
- EPSS 0.5% chance of exploitation in 30 days, percentile 41%
- public exploits
- 0
- none known
Summary
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x before 6.0.12. An attacker could send an e-mail message with a malicious link to an OTRS system or an agent. If a logged-in agent opens this link, it could cause the execution of JavaScript in the context of OTRS.
Patch / fix
CISA SSVC
- Exploitation
- none
- Automatable
- no
- Technical impact
- partial
- Assessed
- 21 mo ago
Exploit prediction
0.47% chance of exploitation in the next 30 days, higher than 41% of all scored CVEs (FIRST EPSS, 2026-11-08).
CVSS scores
| assigned by | version | score | vector |
|---|---|---|---|
| CISA ADP | 3.1 | 6.1 | CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N |
| NVD | 3.1 | 6.1 | CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N |
| CNA | 3.1 | 6.1 | CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N |
Classification
- Weakness
-
- CWE-79 Improper Neutralization of Input During Web Page Generation
References
-
community.otrs.com
/security-advisory-2018-06-security-update-for-otrs-framework/
patch, vendor-advisory
-
community.otrs.com
/category/release-and-security-notes-en/
release-notes
Sources
- CVE List CVE-2018-17883
- NVD CVE-2018-17883
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