CVE-2017-9324 json
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is…
published 2017-06-12 9 y ago modified 2026-06-17 4 mo ago also EUVD-2017-18259
- cvss
- 8.8
- version 3.0, NVD
- cisa kev
- Not listed
- not in CISA's catalog
- epss
- 2.4%
- EPSS 2.4% chance of exploitation in 30 days, percentile 83%
- public exploits
- 0
- none known
Summary
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
Patch / fix
- otrs2 Debian 11 5.0.20-1
debian advisories DEBIAN-CVE-2017-9324
Exploit prediction
2.35% chance of exploitation in the next 30 days, higher than 83% of all scored CVEs (FIRST EPSS, 2026-11-08).
CVSS scores
| assigned by | version | score | vector |
|---|---|---|---|
| NVD | 3.0 | 8.8 | CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H |
| NVD | 2.0 | 6.5 | AV:N/AC:L/Au:S/C:P/I:P/A:P |
Classification
- Weakness
-
- CWE-269 Improper Privilege Management
References
-
debian.org
/security/2017/dsa-3876
vendor-advisory, third-party-advisory
-
otrs.com
/security-advisory-2017-03-security-update-otrs-versions/
vendor-advisory
-
packetstormsecurity.com
/files/142862/OTRS-Install-Dialog-Disclosure.html
mailing-list, third-party-advisory, vdb-entry
Sources
- CVE List CVE-2017-9324
- NVD CVE-2017-9324
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