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Fencer Vulns
medium 5.4

CVE-2019-16375 json

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x thr…

published 2020-03-19 6 y ago modified 2026-06-17 4 mo ago also EUVD-2019-7130

cvss
5.4
version 3.1, NVD
cisa kev
Not listed
not in CISA's catalog
epss
1.0%
EPSS 1.0% chance of exploitation in 30 days, percentile 63%
public exploits
0
none known

Summary

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.

Patch / fix

  • otrs2 Debian 11 6.0.23-1

debian advisories DEBIAN-CVE-2019-16375

  • otrs Package Hub 15 SP2 6.0.29-bp152.2.8.1
  • otrs Package Hub 15 SP2, Package Hub 15 SP1, openSUSE Leap 15.2 +1 more 6.0.29-bp152.2.5.4
  • otrs Package Hub 15 SP1, Package Hub 15, openSUSE Leap 15.1 5.0.42-bp151.3.3.1

opensuse advisories openSUSE-SU-2020:1509-1openSUSE-SU-2020:1475-1openSUSE-SU-2020:0551-1

Exploit prediction

1.01% chance of exploitation in the next 30 days, higher than 63% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by version score vector
NVD 3.1 5.4 CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
NVD 2.0 3.5 AV:N/AC:M/Au:S/C:N/I:P/A:N

Classification

Weakness
  • CWE-79 Improper Neutralization of Input During Web Page Generation

References

Sources

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.