CVE-2019-13457 json
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8.
published 2020-03-10 6 y ago modified 2026-06-17 4 mo ago also EUVD-2019-4930
- cvss
- 4.3
- version 3.0, CNA
- cisa kev
- Not listed
- not in CISA's catalog
- epss
- 0.9%
- EPSS 0.9% chance of exploitation in 30 days, percentile 60%
- public exploits
- 0
- none known
Summary
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
Patch / fix
- otrs Package Hub 15 SP2 6.0.29-bp152.2.8.1
- otrs Package Hub 15 SP2, Package Hub 15 SP1, openSUSE Leap 15.2 +1 more 6.0.29-bp152.2.5.4
- otrs Package Hub 15 SP1, Package Hub 15, openSUSE Leap 15.1 5.0.42-bp151.3.3.1
opensuse advisories openSUSE-SU-2020:1509-1openSUSE-SU-2020:1475-1openSUSE-SU-2020:0551-1
Exploit prediction
0.91% chance of exploitation in the next 30 days, higher than 60% of all scored CVEs (FIRST EPSS, 2026-11-08).
CVSS scores
| assigned by | version | score | vector |
|---|---|---|---|
| CNA | 3.0 | 4.3 | CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:N |
| NVD | 3.1 | 4.3 | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N |
| CNA | 3.0 | 4.3 | CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N |
| NVD | 2.0 | 4.0 | AV:N/AC:L/Au:S/C:P/I:N/A:N |
Classification
- Weakness
-
- CWE-200 Exposure of Sensitive Information to an Unauthorized Actor
References
-
lists.opensuse.org
/opensuse-security-announce/2020-04/msg00038.html
vendor-advisory, broken-link
-
lists.opensuse.org
/opensuse-security-announce/2020-09/msg00066.html
vendor-advisory, broken-link
-
lists.opensuse.org
/opensuse-security-announce/2020-09/msg00077.html
vendor-advisory, broken-link
-
otrs.com
/category/release-and-security-notes-en/
vendor-advisory
-
otrs.com
/release-notes/otrs-security-advisory-2019-11/
vendor-advisory
Sources
- CVE List CVE-2019-13457
- NVD CVE-2019-13457
Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.