CVE-2019-12746 json
An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19.
published 2019-08-21 7 y ago modified 2026-06-17 4 mo ago also EUVD-2019-4334
- cvss
- 6.5
- version 3.1, NVD
- cisa kev
- Not listed
- not in CISA's catalog
- epss
- 1.8%
- EPSS 1.8% chance of exploitation in 30 days, percentile 78%
- public exploits
- 0
- none known
Summary
An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.
Patch / fix
- otrs2 Debian 11 6.0.20-1
debian advisories DEBIAN-CVE-2019-12746
- otrs2 Ubuntu 20.04 LTS 6.0.20-1
ubuntu advisories UBUNTU-CVE-2019-12746
Ubuntu security data © Canonical Ltd., from https://github.com/canonical/ubuntu-security-notices via OSV; changed: normalised to fixed package versions per release. CC BY-SA 4.0
- otrs Package Hub 15 SP2 6.0.29-bp152.2.8.1
- otrs Package Hub 15 SP2, Package Hub 15 SP1, openSUSE Leap 15.2 +1 more 6.0.29-bp152.2.5.4
- otrs Package Hub 15 SP1, Package Hub 15, openSUSE Leap 15.1 5.0.42-bp151.3.3.1
opensuse advisories openSUSE-SU-2020:1509-1openSUSE-SU-2020:1475-1openSUSE-SU-2020:0551-1
Exploit prediction
1.81% chance of exploitation in the next 30 days, higher than 78% of all scored CVEs (FIRST EPSS, 2026-11-08).
CVSS scores
| assigned by | version | score | vector |
|---|---|---|---|
| NVD | 3.1 | 6.5 | CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N |
| NVD | 2.0 | 4.3 | AV:N/AC:M/Au:N/C:P/I:N/A:N |
Classification
- Weakness
-
- CWE-200 Exposure of Sensitive Information to an Unauthorized Actor
References
-
community.otrs.com
/security-advisory-2019-10-security-update-for-otrs-framework/
patch, vendor-advisory
-
lists.opensuse.org
/opensuse-security-announce/2020-04/msg00038.html
vendor-advisory, broken-link
-
lists.opensuse.org
/opensuse-security-announce/2020-09/msg00066.html
vendor-advisory, broken-link
-
lists.opensuse.org
/opensuse-security-announce/2020-09/msg00077.html
vendor-advisory, broken-link
-
otrs.com
/category/release-and-security-notes-en/
release-notes
-
lists.debian.org
/debian-lts-announce/2019/08/msg00018.html
mailing-list, third-party-advisory
-
lists.debian.org
/debian-lts-announce/2023/08/msg00040.html
mailing-list
Sources
- CVE List CVE-2019-12746
- NVD CVE-2019-12746
Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.