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Fencer Vulns
medium 4.3

CVE-2019-12248 json

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edi…

published 2019-06-17 7 y ago modified 2026-06-17 4 mo ago also EUVD-2019-3890

cvss
4.3
version 3.1, NVD
cisa kev
Not listed
not in CISA's catalog
epss
1.6%
EPSS 1.6% chance of exploitation in 30 days, percentile 75%
public exploits
0
none known

Summary

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.

Patch / fix

  • otrs2 Debian 11 6.0.19-1

debian advisories DEBIAN-CVE-2019-12248

  • otrs Package Hub 15 SP2 6.0.29-bp152.2.8.1
  • otrs Package Hub 15 SP2, Package Hub 15 SP1, openSUSE Leap 15.2 +1 more 6.0.29-bp152.2.5.4
  • otrs Package Hub 15 SP1, Package Hub 15, openSUSE Leap 15.1 5.0.42-bp151.3.3.1

opensuse advisories openSUSE-SU-2020:1509-1openSUSE-SU-2020:1475-1openSUSE-SU-2020:0551-1

Exploit prediction

1.56% chance of exploitation in the next 30 days, higher than 75% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by version score vector
NVD 3.1 4.3 CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N
NVD 2.0 4.3 AV:N/AC:M/Au:N/C:N/I:P/A:N

References

Sources

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.