CVE-2018-20800 json
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13.
published 2019-03-13 7 y ago modified 2026-06-17 4 mo ago also EUVD-2018-13343
- cvss
- 6.5
- version 3.0, NVD
- cisa kev
- Not listed
- not in CISA's catalog
- epss
- 1.0%
- EPSS 1.0% chance of exploitation in 30 days, percentile 62%
- public exploits
- 0
- none known
Summary
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
Patch / fix
- otrs2 Debian 11 6.0.14-1
debian advisories DEBIAN-CVE-2018-20800
Exploit prediction
0.99% chance of exploitation in the next 30 days, higher than 62% of all scored CVEs (FIRST EPSS, 2026-11-08).
CVSS scores
| assigned by | version | score | vector |
|---|---|---|---|
| NVD | 3.0 | 6.5 | CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N |
| NVD | 2.0 | 5.5 | AV:N/AC:L/Au:S/C:N/I:P/A:P |
Classification
- Weakness
-
- CWE-20 Improper Input Validation
References
-
community.otrs.com
/security-advisory-2018-10-security-update-for-otrs-framework
mitigation, patch, vendor-advisory
Sources
- CVE List CVE-2018-20800
- NVD CVE-2018-20800
Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.