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Fencer Vulns
critical 9.1

CVE-2026-78357 json

Insufficient Session Revocation for JWT Authentication

published 2026-10-12 28 d ago modified 2026-10-15 24 d ago also EUVD-2026-97267

cvss
9.1
version 3.1, CNA
cisa kev
Not listed
not in CISA's catalog
epss
0.3%
EPSS 0.3% chance of exploitation in 30 days, percentile 23%
public exploits
0
none known

Summary

Previously issued authentication tokens are not immediately invalidated when an OTRS agent or customer user account is deactivated or its password is changed. As a result, an existing JWT may remain valid until its regular expiration time, which can be approximately 16 hours.

An attacker who has previously obtained a valid authentication token can therefore continue to access OTRS with the privileges of the affected agent or customer user even after the corresponding account has been deactivated or the user's password has been changed.

The vulnerability does not allow an attacker to obtain authentication tokens by itself. Exploitation requires possession of a previously issued and still valid token. The actual impact depends on the privileges associated with the compromised token. Customer user tokens are limited to the permissions of the affected customer account, while agent tokens may provide access to broader ticket, customer, or administrative functionality depending on the assigned permissions.

This issue affects OTRS:

* 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X

CISA SSVC

Exploitation
none
Automatable
yes
Technical impact
total
Assessed
24 d ago

Exploit prediction

0.30% chance of exploitation in the next 30 days, higher than 23% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by version score vector
CNA 3.1 9.1 CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N

Affected products

  • OTRS GmbH (former OTRS AG) OTRS

Classification

Weakness
  • CWE-613 DEPRECATED: Insufficient Session Expiration

References

Sources

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.