CVE-2026-48189 json
Bypass DedicatedAgentToCustomerGroups Setting
published 2026-06-01 5 mo ago modified 2026-07-22 3 mo ago also EUVD-2026-33551
- cvss
- 5.7
- version 3.1, CNA
- cisa kev
- Not listed
- not in CISA's catalog
- epss
- 0.2%
- EPSS 0.2% chance of exploitation in 30 days, percentile 9%
- public exploits
- 0
- none known
Summary
An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected.
This issue affects OTRS:
* 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X
Patch / fix
- otrs otrs 2026.4.1
CISA SSVC
- Exploitation
- none
- Automatable
- no
- Technical impact
- total
- Assessed
- 5 mo ago
Exploit prediction
0.20% chance of exploitation in the next 30 days, higher than 9% of all scored CVEs (FIRST EPSS, 2026-11-08).
CVSS scores
| assigned by | version | score | vector |
|---|---|---|---|
| CNA | 3.1 | 5.7 | CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N |
Affected products
- OTRS AG OTRS
Classification
- Weakness
-
- CWE-200 Exposure of Sensitive Information to an Unauthorized Actor
References
-
otrs.com
/release-notes/otrs-security-advisory-2026-03/
vendor-advisory
Sources
- CVE List CVE-2026-48189
- NVD CVE-2026-48189
Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.