FreeScout: Conversation Change-Customer Cross-Mailbox Authorization Bypass

published 2026-05-07 6 mo ago modified 2026-06-17 4 mo ago also EUVD-2026-28409

cvss: 7.1; version 3.1, CNA
cisa kev: Not listed; not in CISA's catalog
epss: 0.2%; EPSS 0.2% chance of exploitation in 30 days, percentile 6%
public exploits: 0; none known

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.214, the Change Customer modal correctly hides out-of-scope customers through the mailbox-filtered search endpoint, but the backend conversation_change_customer action accepts any supplied customer_email. A low-privileged agent can forge a request and bind a visible conversation to a hidden customer in another mailbox. This issue has been patched in version 1.8.214.

Patch / fix

fixed in 1 links 1

freescout freescout 1.8.214

github.com/freescout-help-desk/freescout/releases/tag/1.8.214 release

CISA SSVC

Exploitation: Proof of concept is public
Automatable: no
Technical impact: partial
Assessed: 6 mo ago (2026-05-08)

Exploit prediction

0.17% chance of exploitation in the next 30 days, higher than 6% of all scored CVEs (FIRST EPSS, 2026-11-08).

Exploits and checks

github.com https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-p6hg-2cwg-rrx9 referenced PoC, tagged "exploit" by a source, unverified

CVSS scores

assigned by	version	score	vector
CNA	3.1	7.1	CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N

Affected products

freescout-help-desk freescout

Classification

Weakness

CWE-639 Authorization Bypass Through User-Controlled Key

References

Sources

CVE List CVE-2026-41906
NVD CVE-2026-41906

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.

CPEs and fixed versions use Anchore's correction of NVD's data: Added CPE configurations because not yet analyzed by NVD.

Summary