Cisco Packaged Contact Center Enterprise & Cisco Unified Contact Center Enterprise Server-Side Request Forgery Vulnerability

published 2026-08-19 2 mo ago modified 2026-10-26 14 d ago also EUVD-2026-62573

cvss: 5.0; version 3.1, CNA
cisa kev: Not listed; not in CISA's catalog
epss: 0.4%; EPSS 0.4% chance of exploitation in 30 days, percentile 38%
public exploits: 0; none known

A vulnerability in Cisco Packaged Contact Center Enterprise (Packaged CCE) and Cisco Unified Contact Center Enterprise (Unified CCE) could allow an authenticated, remote attacker to conduct server-side request forgery (SSRF) attacks through an affected device.

This vulnerability is due to improper input validation for specific HTTP requests. An attacker could exploit this vulnerability by sending a crafted HTTP request to an affected device. A successful exploit could allow the attacker to send arbitrary network requests that are sourced from the affected device. To exploit this vulnerability, the attacker must have valid user credentials on the affected device. 

CISA SSVC

Exploitation: none
Automatable: no
Technical impact: partial
Assessed: 2 mo ago (2026-08-19)

Exploit prediction

0.44% chance of exploitation in the next 30 days, higher than 38% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by	version	score	vector
CNA	3.1	5.0	CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:N/I:L/A:N

Affected products

Cisco Cisco Packaged Contact Center Enterprise
Cisco Cisco Unified Contact Center Enterprise

Classification

Weakness

CWE-918 Server-Side Request Forgery

References

sec.cloudapps.cisco.com /security/center/content/CiscoSecurityAdvisory/cisco-sa-ucce-pcce-ssrf-TghHxD

Sources

CVE List CVE-2026-20314
NVD CVE-2026-20314

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Summary