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Fencer Vulns
critical 9.1

CVE-2026-18363 json

Weak password recovery mechanism in osTicket by Enhancesoft LLC

published 2026-07-30 3 mo ago modified 2026-10-23 16 d ago also EUVD-2026-51068

cvss
9.1
version 4.0, CNA
cisa kev
Not listed
not in CISA's catalog
epss
0.5%
EPSS 0.5% chance of exploitation in 30 days, percentile 41%
public exploits
0
none known

Summary

A logic vulnerability in the password reset token validation routine implemented by osTicket in versions prior to v1.17.8 and v1.18.4. During the password reset process, the application retrieves the timestamp associated with the provided token and checks whether the configured validity period has expired. Consequently, the expiry check is only performed if the timestamp lookup fails, allowing tokens with an existing timestamp to bypass the intended expiry validation. Therefore, an attacker able to obtain a valid password reset token could reuse it to perform an unauthorised password reset and compromise the affected account.

Patch / fix

  • Enhancesoft LLC osTicket 1.17.8, 1.18.4

Vendor advisories

What the vendors themselves say about their products: affected, fixed or not affected, and what to do.

red hat product security vex CVE-2026-18363 updated cvss 9.1

osTicket: osTicket: Account compromise via password reset token bypass

  • Red Hat All currently supported Red Hat products
    not affected: vulnerable code not present

Red Hat CSAF VEX © Red Hat, Inc., from https://security.access.redhat.com/data/csaf/v2/vex/; changed: reduced to product statuses and remediations. CC BY 4.0 · csaf

CISA SSVC

Exploitation
none
Automatable
no
Technical impact
total
Assessed
3 mo ago

Exploit prediction

0.48% chance of exploitation in the next 30 days, higher than 41% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by version score vector
CNA 4.0 9.1 CVSS:4.0/AV:N/AC:L/AT:P/PR:N/UI:N/VC:H/VI:H/VA:N/SC:N/SI:N/SA:N
CNA 4.0 9.1 CVSS:4.0/AV:N/AC:L/AT:P/PR:N/UI:N/VC:H/VI:H/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

Affected products

  • Enhancesoft LLC osTicket

Classification

Weakness
  • CWE-640 Weak Password Recovery Mechanism for Forgotten Password

References

Sources

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.