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Fencer Vulns
high 8.8

CVE-2025-54366 json

FreeScout's deserialization of untrusted data leads to Remote Code Execution

published 2025-07-26 15 mo ago modified 2026-06-17 4 mo ago also EUVD-2025-22772

cvss
8.8
version 3.1, NVD
cisa kev
Not listed
not in CISA's catalog
epss
1.1%
EPSS 1.1% chance of exploitation in 30 days, percentile 66%
public exploits
0
none known

Summary

FreeScout is a lightweight free open source help desk and shared inbox built with PHP (Laravel framework). In versions 1.8.185 and below, there is a critical deserialization vulnerability in the /conversation/ajax endpoint that allows authenticated users with knowledge of the APP_KEY to achieve remote code execution. The vulnerability occurs when the application processes the attachments_all and attachments POST parameters through the insecure Helper::decrypt() function, which performs unsafe deserialization of user-controlled data without proper validation. This flaw enables attackers to create arbitrary objects and manipulate their properties, leading to complete compromise of the web application. This is fixed in version 1.8.186.

Patch / fix

  • freescout freescout 1.8.186

CISA SSVC

Exploitation
Proof of concept is public
Automatable
no
Technical impact
partial
Assessed
15 mo ago

Exploit prediction

1.13% chance of exploitation in the next 30 days, higher than 66% of all scored CVEs (FIRST EPSS, 2026-11-08).

Exploits and checks

  • github.com https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-vcc2-6r66-gvvj referenced PoC, tagged "exploit" by a source, unverified

CVSS scores

assigned by version score vector
CNA 4.0 8.6 CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N
CNA 4.0 8.6 CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
NVD 3.1 8.8 CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Affected products

  • freescout-help-desk freescout

Classification

Weakness
  • CWE-502 Deserialization of Untrusted Data

References

Sources

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.

CPEs and fixed versions use Anchore's correction of NVD's data: Added CPE configurations because not yet analyzed by NVD.