FreeScout Has Insufficient Protection Against CRLF-injection

published 2025-05-29 17 mo ago modified 2026-06-17 4 mo ago also EUVD-2025-16376

cvss: 6.5; version 3.1, NVD
cisa kev: Not listed; not in CISA's catalog
epss: 0.4%; EPSS 0.4% chance of exploitation in 30 days, percentile 34%
public exploits: 0; none known

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.178, the application performs insufficient validation of user-supplied data, which is used as arguments to string formatting functions. As a result, an attacker can pass a string containing special symbols (\r, \n, \t)to the application. This issue has been patched in version 1.8.178.

Patch / fix

fixed in 1 links 1

freescout freescout 1.8.178

github.com/freescout-help-desk/freescout@eab9771 commit

CISA SSVC

Exploitation: Proof of concept is public
Automatable: no
Technical impact: partial
Assessed: 17 mo ago (2025-05-29)

Exploit prediction

0.40% chance of exploitation in the next 30 days, higher than 34% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by	version	score	vector
CNA	4.0	7.0	CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:L/VA:L/SC:N/SI:N/SA:N
CNA	4.0	7.0	CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:L/VA:L/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
NVD	3.1	6.5	CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:N

Affected products

freescout-help-desk freescout

Classification

Weakness

CWE-134 Use of Externally-Controlled Format String
CWE-93 Improper Neutralization of CRLF Sequences

References

Sources

CVE List CVE-2025-48388
NVD CVE-2025-48388

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.

CPEs and fixed versions use Anchore's correction of NVD's data: Added CPE configurations because not yet analyzed by NVD.

Summary