Vulnerability in the Oracle Customer Care product of Oracle E-Business Suite (component: Service Requests).

published 2025-01-21 21 mo ago modified 2026-06-17 4 mo ago also EUVD-2025-2505

cvss: 8.1; version 3.1, CNA
cisa kev: Not listed; not in CISA's catalog
epss: 0.6%; EPSS 0.6% chance of exploitation in 30 days, percentile 47%
public exploits: 0; none known

Vulnerability in the Oracle Customer Care product of Oracle E-Business Suite (component: Service Requests). Supported versions that are affected are 12.2.5-12.2.13. Easily exploitable vulnerability allows low privileged attacker with network access via HTTP to compromise Oracle Customer Care. Successful attacks of this vulnerability can result in unauthorized creation, deletion or modification access to critical data or all Oracle Customer Care accessible data as well as unauthorized access to critical data or complete access to all Oracle Customer Care accessible data. CVSS 3.1 Base Score 8.1 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N).

CISA SSVC

Exploitation: none
Automatable: no
Technical impact: total
Assessed: 21 mo ago (2025-01-22)

Exploit prediction

0.57% chance of exploitation in the next 30 days, higher than 47% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by	version	score	vector
CNA	3.1	8.1	CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N

Affected products

Oracle Corporation Oracle Customer Care

Classification

Weakness

CWE-863 Incorrect Authorization

References

oracle.com /security-alerts/cpujan2025.html
vendor-advisory

Sources

CVE List CVE-2025-21516
NVD CVE-2025-21516

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.

CPEs and fixed versions use Anchore's correction of NVD's data: Added CPE configurations because not yet analyzed by NVD.

Summary