ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Role Removal

published 2025-11-21 11 mo ago modified 2026-10-08 32 d ago also EUVD-2025-198489

cvss: 4.3; version 3.1, CNA
cisa kev: Not listed; not in CISA's catalog
epss: 0.3%; EPSS 0.3% chance of exploitation in 30 days, percentile 23%
public exploits: 0; none known

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_remove_agent' function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to remove the role and capabilities of any user with an Administrator, WSDesk Supervisor, or WSDesk Agents role.

Patch / fix

fixed in 1 links 1

elula wsdesk 3.3.2

plugins.trac.wordpress.org/changeset/3399391/ patch

CISA SSVC

Exploitation: none
Automatable: yes
Technical impact: partial
Assessed: 11 mo ago (2025-11-21)

Exploit prediction

0.30% chance of exploitation in the next 30 days, higher than 23% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by	version	score	vector
CNA	3.1	4.3	CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Affected products

elextensions ELEX WordPress HelpDesk & Customer Ticketing System

Classification

Weakness

CWE-862 Missing Authorization

Technology feeds

WordPress rss critical rss

References

Sources

CVE List CVE-2025-10054
NVD CVE-2025-10054

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.

CPEs and fixed versions use Anchore's correction of NVD's data: Added CPE configurations because not yet analyzed by NVD.

Summary