CVE-2024-6540 json
Information exlosure in external interface
published 2024-07-15 2 y ago modified 2026-06-17 4 mo ago also EUVD-2024-47615
- cvss
- 5.7
- version 3.1, CNA
- cisa kev
- Not listed
- not in CISA's catalog
- epss
- 0.4%
- EPSS 0.4% chance of exploitation in 30 days, percentile 32%
- public exploits
- 0
- none known
Summary
Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
Patch / fix
- otrs otrs 2024.5.2
CISA SSVC
- Exploitation
- none
- Automatable
- no
- Technical impact
- partial
- Assessed
- 2 y ago
Exploit prediction
0.39% chance of exploitation in the next 30 days, higher than 32% of all scored CVEs (FIRST EPSS, 2026-11-08).
CVSS scores
| assigned by | version | score | vector |
|---|---|---|---|
| CNA | 3.1 | 5.7 | CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N |
| NVD | 3.1 | 5.3 | CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N |
Affected products
- OTRS AG OTRS
Classification
- Weakness
-
- CWE-790 Improper Filtering of Special Elements
References
-
otrs.com
/release-notes/otrs-security-advisory-2024-07/
vendor-advisory
Sources
- CVE List CVE-2024-6540
- NVD CVE-2024-6540
Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.