Improper check of permissions in Generic Interface

published 2025-01-27 21 mo ago modified 2026-06-17 4 mo ago also EUVD-2024-40288

cvss: 3.5; version 3.1, CNA
cisa kev: Not listed; not in CISA's catalog
epss: 0.2%; EPSS 0.2% chance of exploitation in 30 days, percentile 12%
public exploits: 0; none known

An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions.

This issue affects:

* OTRS 7.0.X

* OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X

* ((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected

Patch / fix

fixed in 1

OTRS AG OTRS 2025.1.x

CISA SSVC

Exploitation: none
Automatable: no
Technical impact: partial
Assessed: 21 mo ago (2025-01-27)

Exploit prediction

0.22% chance of exploitation in the next 30 days, higher than 12% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by	version	score	vector
CNA	3.1	3.5	CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N

Affected products

OTRS AG OTRS
OTRS AG ((OTRS)) Community Edition

Classification

Weakness

CWE-269 Improper Privilege Management

References

otrs.com /release-notes/otrs-security-advisory-2025-02/

Sources

CVE List CVE-2024-43446
NVD CVE-2024-43446

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.

Summary