CVE-2024-23794 json
Agents are able to lock the ticket without the "Owner" permission
published 2024-07-15 2 y ago modified 2026-06-17 4 mo ago also EUVD-2024-21247
- cvss
- 5.2
- version 3.1, CNA
- cisa kev
- Not listed
- not in CISA's catalog
- epss
- 0.3%
- EPSS 0.3% chance of exploitation in 30 days, percentile 19%
- public exploits
- 0
- none known
Summary
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:
* 8.0.X * 2023.X * from 2024.X through 2024.4.x
Patch / fix
- otrs otrs 2024.5.2
CISA SSVC
- Exploitation
- none
- Automatable
- no
- Technical impact
- partial
- Assessed
- 2 y ago
Exploit prediction
0.27% chance of exploitation in the next 30 days, higher than 19% of all scored CVEs (FIRST EPSS, 2026-11-08).
CVSS scores
| assigned by | version | score | vector |
|---|---|---|---|
| CNA | 3.1 | 5.2 | CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N |
| NVD | 3.1 | 7.5 | CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H |
Affected products
- OTRS AG OTRS
Classification
- Weakness
-
- CWE-266 Incorrect Privilege Assignment
References
-
otrs.com
/release-notes/otrs-security-advisory-2024-06/
vendor-advisory
Sources
- CVE List CVE-2024-23794
- NVD CVE-2024-23794
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