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Fencer Vulns
high 7.5

CVE-2024-20484 json

Cisco Enterprise Chat and Email Denial of Service Vulnerability

published 2024-11-06 2 y ago modified 2026-06-17 4 mo ago also EUVD-2024-18199

cvss
7.5
version 3.1, CNA
cisa kev
Not listed
not in CISA's catalog
epss
0.6%
EPSS 0.6% chance of exploitation in 30 days, percentile 50%
public exploits
0
none known

Summary

A vulnerability in the External Agent Assignment Service (EAAS) feature of Cisco Enterprise Chat and Email (ECE) could allow an unauthenticated, remote attacker to cause a denial of service (DoS) condition on an affected device.

This vulnerability is due to insufficient validation of Media Routing Peripheral Interface Manager (MR PIM) traffic that is received by an affected device. An attacker could exploit this vulnerability by sending crafted MR PIM traffic to an affected device. A successful exploit could allow the attacker to trigger a failure on the MR PIM connection between Cisco ECE and Cisco Unified Contact Center Enterprise (CCE), leading to a DoS condition on EAAS that would prevent customers from starting chat, callback, or delayed callback sessions. Note: When the attack traffic stops, the EAAS process must be manually restarted to restore normal operation. To restart the process in the System Console, choose Shared Resources > Services > Unified CCE > EAAS, then click Start.

Patch / fix

  • cisco enterprise_chat_and_email 12.5(1)es9, 12.6(1)es9

CISA SSVC

Exploitation
none
Automatable
yes
Technical impact
partial
Assessed
2 y ago

Exploit prediction

0.64% chance of exploitation in the next 30 days, higher than 50% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by version score vector
CNA 3.1 7.5 CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:H
NVD 3.1 7.5 CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:H

Affected products

  • Cisco Cisco Enterprise Chat and Email
  • cisco enterprise_chat_and_email

Classification

Weakness
  • CWE-20 Improper Input Validation

References

Sources

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.