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Fencer Vulns
medium 4.3

CVE-2024-13607 json

JS Help Desk – The Ultimate Help Desk & Support Plugin <= 2.8.8 - Authenticated (Subscriber+) Insecure Direct Object Reference

published 2025-02-04 21 mo ago modified 2026-06-17 4 mo ago also EUVD-2024-51690

cvss
4.3
version 3.1, CNA
cisa kev
Not listed
not in CISA's catalog
epss
0.4%
EPSS 0.4% chance of exploitation in 30 days, percentile 36%
public exploits
0
none known

Summary

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.8.8 via the 'exportusereraserequest' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level permissions and above, to export ticket data for any user.

Patch / fix

  • wiselyhub js_help_desk 2.8.9

CISA SSVC

Exploitation
none
Automatable
no
Technical impact
partial
Assessed
21 mo ago

Exploit prediction

0.42% chance of exploitation in the next 30 days, higher than 36% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by version score vector
CNA 3.1 4.3 CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Affected products

  • rabilal JS Help Desk – AI-Powered Support & Ticketing System

Classification

Weakness
  • CWE-639 Authorization Bypass Through User-Controlled Key
Technology feeds

References

Sources

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.

CPEs and fixed versions use Anchore's correction of NVD's data: Added CPE configurations because not yet analyzed by NVD.