CVE-2024-13604 json
KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin <= 1.7.4 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory
published 2025-04-05 19 mo ago modified 2026-06-17 4 mo ago also EUVD-2024-54389
- cvss
- 7.5
- version 3.1, CNA
- cisa kev
- Not listed
- not in CISA's catalog
- epss
- 0.5%
- EPSS 0.5% chance of exploitation in 30 days, percentile 41%
- public exploits
- 0
- none known
Summary
The KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 1.7.4 via the 'kbs' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/kbs directory which can contain file attachments included in support tickets. The vulnerability was partially patched in version 1.7.3.2.
CISA SSVC
- Exploitation
- none
- Automatable
- yes
- Technical impact
- partial
- Assessed
- 19 mo ago
Exploit prediction
0.48% chance of exploitation in the next 30 days, higher than 41% of all scored CVEs (FIRST EPSS, 2026-11-08).
CVSS scores
| assigned by | version | score | vector |
|---|---|---|---|
| CNA | 3.1 | 7.5 | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N |
Affected products
- logoninc KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin
Classification
- Weakness
-
- CWE-200 Exposure of Sensitive Information to an Unauthorized Actor
- Technology feeds
References
Sources
- CVE List CVE-2024-13604
- NVD CVE-2024-13604
Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.
CPEs and fixed versions use Anchore's correction of NVD's data: Added CPE configurations because not yet analyzed by NVD.