Skip to content
Fencer Vulns
medium 4.3

CVE-2024-13552 json

SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.0 - Insecure Direct Object Reference

published 2025-03-07 20 mo ago modified 2026-06-17 4 mo ago also EUVD-2025-6247

cvss
4.3
version 3.1, CNA
cisa kev
Not listed
not in CISA's catalog
epss
0.3%
EPSS 0.3% chance of exploitation in 30 days, percentile 26%
public exploits
0
none known

Summary

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.3.0 via file upload due to missing validation on a user controlled key. This makes it possible for authenticated attackers to download attachments for support tickets that don't belong to them. If an admin enables tickets for guests, this can be exploited by unauthenticated attackers.

Patch / fix

  • supportcandy supportcandy 3.3.1

CISA SSVC

Exploitation
none
Automatable
no
Technical impact
partial
Assessed
20 mo ago

Exploit prediction

0.33% chance of exploitation in the next 30 days, higher than 26% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by version score vector
CNA 3.1 4.3 CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Affected products

  • psmplugins SupportCandy – Helpdesk & Customer Support Ticket System

Classification

Weakness
Technology feeds

References

Sources

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.

CPEs and fixed versions use Anchore's correction of NVD's data: Added CPE configurations because not yet analyzed by NVD.