CVE-2024-12171 json
ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation
published 2025-02-01 21 mo ago modified 2026-06-17 4 mo ago also EUVD-2024-50646
- cvss
- 8.8
- version 3.1, CNA
- cisa kev
- Not listed
- not in CISA's catalog
- epss
- 0.5%
- EPSS 0.5% chance of exploitation in 30 days, percentile 44%
- public exploits
- 0
- none known
Summary
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.
Patch / fix
CISA SSVC
- Exploitation
- none
- Automatable
- no
- Technical impact
- total
- Assessed
- 21 mo ago
Exploit prediction
0.52% chance of exploitation in the next 30 days, higher than 44% of all scored CVEs (FIRST EPSS, 2026-11-08).
CVSS scores
| assigned by | version | score | vector |
|---|---|---|---|
| CNA | 3.1 | 8.8 | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H |
Affected products
- elextensions ELEX WordPress HelpDesk & Customer Ticketing System
Classification
- Weakness
-
- CWE-862 Missing Authorization
- Technology feeds
References
-
plugins.trac.wordpress.org
/changeset/3227859/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-one.ph
patch
-
plugins.trac.wordpress.org
/changeset?sfp_email=&sfph_mail=&reponame=&old=3213791%40elex-helpdesk-customer-support-ticket-system&new=3213
patch
-
wordfence.com
/threat-intel/vulnerabilities/id/cbcd978b-e81f-4c39-b2f7-adc948d21b1b?source=cve
third-party-advisory
Sources
- CVE List CVE-2024-12171
- NVD CVE-2024-12171
Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.