JS Help Desk – AI-Powered Support & Ticketing System 2.8.2 - Unauthenticated SQL Injection via 'js-support-ticket-token-tkstatus' Cookie

published 2026-03-04 8 mo ago modified 2026-06-17 4 mo ago also EUVD-2023-60537

cvss: 7.5; version 3.1, CNA
cisa kev: Not listed; not in CISA's catalog
epss: 1.4%; EPSS 1.4% chance of exploitation in 30 days, percentile 73%
public exploits: 0; none known, plus a Nuclei check

The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to SQL Injection via the 'js-support-ticket-token-tkstatus' cookie in version 2.8.2 due to an incomplete fix for CVE-2023-50839 where a second sink was left with insufficient escaping on the user supplied values and lack of sufficient preparation on the existing SQL query. This makes it possible for unauthenticated attackers to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.

CISA SSVC

Exploitation: none
Automatable: yes
Technical impact: partial
Assessed: 8 mo ago (2026-03-04)

Exploit prediction

1.43% chance of exploitation in the next 30 days, higher than 73% of all scored CVEs (FIRST EPSS, 2026-11-08).

Exploits and checks

Nuclei template JS Help Desk <= 2.8.2 - SQL Injection nuclei detection template

CVSS scores

assigned by	version	score	vector
CNA	3.1	7.5	CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Affected products

rabilal JS Help Desk – AI-Powered Support & Ticketing System

Classification

Weakness

CWE-89 Improper Neutralization of Special Elements used in an SQL Command

Technology feeds

WordPress rss critical rss

References

Sources

CVE List CVE-2023-7337
NVD CVE-2023-7337

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.

CPEs and fixed versions use Anchore's correction of NVD's data: Added CPE configurations because not yet analyzed by NVD.

Summary