Tickets can be moved without permissions

published 2023-07-24 3 y ago modified 2026-06-17 4 mo ago also EUVD-2023-41884

cvss: 4.1; version 3.1, CNA
cisa kev: Not listed; not in CISA's catalog
epss: 0.4%; EPSS 0.4% chance of exploitation in 30 days, percentile 31%
public exploits: 0; none known

An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.

Patch / fix

fixed in 1

OTRS AG OTRS 8.0.35

CISA SSVC

Exploitation: none
Automatable: no
Technical impact: partial
Assessed: 2 y ago (2024-10-17)

Exploit prediction

0.38% chance of exploitation in the next 30 days, higher than 31% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by	version	score	vector
CNA	3.1	4.1	CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N
NVD	3.1	4.3	CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Affected products

OTRS AG OTRS

Classification

Weakness

CWE-269 Improper Privilege Management
CWE-863 Incorrect Authorization

References

otrs.com /release-notes/otrs-security-advisory-2023-07/
vendor-advisory

Sources

CVE List CVE-2023-38058
NVD CVE-2023-38058

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.

Summary