Cisco Unified Contact Center Management Portal and Unified Contact Center Domain Manager Privilege Escalation Vulnerability

published 2022-01-14 4 y ago modified 2026-06-17 4 mo ago also EUVD-2022-25908

cvss: 9.6; version 3.1, CNA
cisa kev: Not listed; not in CISA's catalog
epss: 1.4%; EPSS 1.4% chance of exploitation in 30 days, percentile 73%
public exploits: 0; none known

A vulnerability in the web-based management interface of Cisco Unified Contact Center Management Portal (Unified CCMP) and Cisco Unified Contact Center Domain Manager (Unified CCDM) could allow an authenticated, remote attacker to elevate their privileges to Administrator. This vulnerability is due to the lack of server-side validation of user permissions. An attacker could exploit this vulnerability by submitting a crafted HTTP request to a vulnerable system. A successful exploit could allow the attacker to create Administrator accounts. With these accounts, the attacker could access and modify telephony and user resources across all the Unified platforms that are associated to the vulnerable Cisco Unified CCMP. To successfully exploit this vulnerability, an attacker would need valid Advanced User credentials.

CISA SSVC

Exploitation: none
Automatable: no
Technical impact: total
Assessed: 2 y ago (2024-11-06)

Exploit prediction

1.44% chance of exploitation in the next 30 days, higher than 73% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by	version	score	vector
CNA	3.1	9.6	CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:N
NVD	3.1	9.6	CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:N
NVD	2.0	8.5	AV:N/AC:L/Au:S/C:C/I:C/A:N

Affected products

Cisco Cisco Unified Contact Center Domain Manager

Classification

Weakness

CWE-602 Client-Side Enforcement of Server-Side Security
CWE-669 Incorrect Resource Transfer Between Spheres

References

tools.cisco.com /security/center/content/CiscoSecurityAdvisory/cisco-sa-ccmp-priv-esc-JzhTFLm4
vendor-advisory

Sources

CVE List CVE-2022-20658
NVD CVE-2022-20658

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Summary