CVE-2021-36097 json
Agents are able to lock the ticket without the "Owner" permission
published 2021-10-18 5 y ago modified 2026-06-17 4 mo ago also EUVD-2021-22729
- cvss
- 3.5
- version 3.1, CNA
- cisa kev
- Not listed
- not in CISA's catalog
- epss
- 0.5%
- EPSS 0.5% chance of exploitation in 30 days, percentile 44%
- public exploits
- 0
- none known
Summary
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
Exploit prediction
0.52% chance of exploitation in the next 30 days, higher than 44% of all scored CVEs (FIRST EPSS, 2026-11-08).
CVSS scores
| assigned by | version | score | vector |
|---|---|---|---|
| CNA | 3.1 | 3.5 | CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N |
| NVD | 3.1 | 4.3 | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N |
| NVD | 2.0 | 4.0 | AV:N/AC:L/Au:S/C:N/I:P/A:N |
Affected products
- OTRS AG OTRS
Classification
- Weakness
-
- CWE-266 Incorrect Privilege Assignment
References
-
otrs.com
/release-notes/otrs-security-advisory-2021-20/
release-notes, vendor-advisory
Sources
- CVE List CVE-2021-36097
- NVD CVE-2021-36097
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