Support Bundle includes S/Mime and PGP secret or PIN

published 2021-09-06 5 y ago modified 2026-06-17 4 mo ago also EUVD-2021-22728

cvss: 5.2; version 3.1, CNA
cisa kev: Not listed; not in CISA's catalog
epss: 0.4%; EPSS 0.4% chance of exploitation in 30 days, percentile 39%
public exploits: 0; none known

Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.

Patch / fix

fixed in 1

otrs otrs 7.0.29, 8.0.16

Exploit prediction

0.45% chance of exploitation in the next 30 days, higher than 39% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by	version	score	vector
CNA	3.1	5.2	CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N
NVD	3.1	4.9	CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N
NVD	2.0	4.0	AV:N/AC:L/Au:S/C:P/I:N/A:N

Affected products

OTRS AG ((OTRS)) Community Edition
OTRS AG OTRS

Classification

Weakness

CWE-200 Exposure of Sensitive Information to an Unauthorized Actor
CWE-312 Cleartext Storage of Sensitive Information

References

otrs.com /release-notes/otrs-security-advisory-2021-10/
vendor-advisory

Sources

CVE List CVE-2021-36096
NVD CVE-2021-36096

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.

Summary