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Fencer Vulns
medium 6.5

CVE-2021-21439 json

Possible DoS attack using a special crafted URL in email body

published 2021-06-14 5 y ago modified 2026-06-17 4 mo ago also EUVD-2021-8713

cvss
6.5
version 3.1, CNA
cisa kev
Not listed
not in CISA's catalog
epss
0.9%
EPSS 0.9% chance of exploitation in 30 days, percentile 59%
public exploits
0
none known

Summary

DoS attack can be performed when an email contains specially designed URL in the body. It can lead to the high CPU usage and cause low quality of service, or in extreme case bring the system to a halt. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions; 8.0.x version 8.0.13 and prior versions.

Patch / fix

  • otrs otrs 7.0.27, 8.0.14
  • otrs2 Debian 11 6.0.32-5

debian advisories DEBIAN-CVE-2021-21439

Exploit prediction

0.88% chance of exploitation in the next 30 days, higher than 59% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by version score vector
CNA 3.1 6.5 CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:H
NVD 3.1 6.5 CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:H
NVD 2.0 4.3 AV:N/AC:M/Au:N/C:N/I:N/A:P

Affected products

  • OTRS AG ((OTRS)) Community Edition
  • OTRS AG OTRS

Classification

Weakness
  • CWE-754 Improper Check for Unusual or Exceptional Conditions
  • CWE-755 Improper Handling of Exceptional Conditions

References

Sources

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.