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Fencer Vulns
critical 9.6

CVE-2020-9758 json

An issue was discovered in chat.php in LiveZilla Live Chat 8.0.1.3 (Helpdesk).

published 2020-03-09 6 y ago modified 2026-06-17 4 mo ago also EUVD-2020-30537

cvss
9.6
version 3.1, NVD
cisa kev
Not listed
not in CISA's catalog
epss
2.5%
EPSS 2.5% chance of exploitation in 30 days, percentile 84%
public exploits
0
none known

Summary

An issue was discovered in chat.php in LiveZilla Live Chat 8.0.1.3 (Helpdesk). A blind JavaScript injection lies in the name parameter. Triggering this can fetch the username and passwords of the helpdesk employees in the URI. This leads to a privilege escalation, from unauthenticated to user-level access, leading to full account takeover. The attack fetches multiple credentials because they are stored in the database (stored XSS). This affects the mobile/chat URI via the lgn and psswrd parameters.

Patch / fix

  • livezilla livezilla 8.0.1.3

Exploit prediction

2.48% chance of exploitation in the next 30 days, higher than 84% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by version score vector
NVD 3.1 9.6 CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:H/I:H/A:H
NVD 2.0 4.3 AV:N/AC:M/Au:N/C:N/I:P/A:N

Classification

Weakness
  • CWE-79 Improper Neutralization of Input During Web Page Generation

References

Sources

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.