CVE-2020-1777 json
Agent names disclosed in chat feature
published 2020-10-15 6 y ago modified 2026-06-17 4 mo ago also EUVD-2020-12603
- cvss
- 4.3
- version 3.1, CNA
- cisa kev
- Not listed
- not in CISA's catalog
- epss
- 0.8%
- EPSS 0.8% chance of exploitation in 30 days, percentile 58%
- public exploits
- 0
- none known
Summary
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
Exploit prediction
0.84% chance of exploitation in the next 30 days, higher than 58% of all scored CVEs (FIRST EPSS, 2026-11-08).
CVSS scores
| assigned by | version | score | vector |
|---|---|---|---|
| CNA | 3.1 | 4.3 | CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N |
| NVD | 3.1 | 5.3 | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N |
| NVD | 2.0 | 5.0 | AV:N/AC:L/Au:N/C:P/I:N/A:N |
Affected products
- OTRS AG OTRS
Classification
- Weakness
-
- CWE-200 Exposure of Sensitive Information to an Unauthorized Actor
References
-
otrs.com
/release-notes/otrs-security-advisory-2020-15/
vendor-advisory
Sources
- CVE List CVE-2020-1777
- NVD CVE-2020-1777
Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.