CVE-2020-1767 json
Possible to send drafted messages as wrong agent
published 2020-01-10 6 y ago modified 2026-06-17 4 mo ago also EUVD-2020-12593
- cvss
- 3.5
- version 3.1, CNA
- cisa kev
- Not listed
- not in CISA's catalog
- epss
- 1.2%
- EPSS 1.2% chance of exploitation in 30 days, percentile 68%
- public exploits
- 0
- none known
Summary
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Patch / fix
- otrs2 Debian 11 6.0.25-1
debian advisories DEBIAN-CVE-2020-1767
Exploit prediction
1.20% chance of exploitation in the next 30 days, higher than 68% of all scored CVEs (FIRST EPSS, 2026-11-08).
CVSS scores
| assigned by | version | score | vector |
|---|---|---|---|
| CNA | 3.1 | 3.5 | CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N |
| NVD | 3.1 | 4.3 | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N |
| NVD | 2.0 | 3.5 | AV:N/AC:M/Au:S/C:N/I:P/A:N |
Affected products
- OTRS AG ((OTRS)) Community Edition
- OTRS AG OTRS
References
-
otrs.com
/release-notes/otrs-security-advisory-2020-03/
release-notes, vendor-advisory
-
lists.debian.org
/debian-lts-announce/2020/01/msg00027.html
mailing-list, third-party-advisory
-
lists.debian.org
/debian-lts-announce/2023/08/msg00040.html
mailing-list
Sources
- CVE List CVE-2020-1767
- NVD CVE-2020-1767
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