CVE-2019-9892 json
An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6.
published 2019-05-21 7 y ago modified 2026-06-17 4 mo ago also EUVD-2019-19248
- cvss
- 6.5
- version 3.1, NVD
- cisa kev
- Not listed
- not in CISA's catalog
- epss
- 1.1%
- EPSS 1.1% chance of exploitation in 30 days, percentile 65%
- public exploits
- 0
- none known
Summary
An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.
Patch / fix
- otrs2 Debian 11 6.0.18-1
debian advisories DEBIAN-CVE-2019-9892
- otrs Package Hub 15 SP2 6.0.29-bp152.2.8.1
- otrs Package Hub 15 SP2, Package Hub 15 SP1, openSUSE Leap 15.2 +1 more 6.0.29-bp152.2.5.4
- otrs Package Hub 15 SP1, Package Hub 15, openSUSE Leap 15.1 5.0.42-bp151.3.3.1
opensuse advisories openSUSE-SU-2020:1509-1openSUSE-SU-2020:1475-1openSUSE-SU-2020:0551-1
Exploit prediction
1.08% chance of exploitation in the next 30 days, higher than 65% of all scored CVEs (FIRST EPSS, 2026-11-08).
CVSS scores
| assigned by | version | score | vector |
|---|---|---|---|
| NVD | 3.1 | 6.5 | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N |
| NVD | 2.0 | 4.0 | AV:N/AC:L/Au:S/C:P/I:N/A:N |
Classification
- Weakness
-
- CWE-91 XML Injection
References
-
lists.opensuse.org
/opensuse-security-announce/2020-04/msg00038.html
vendor-advisory, broken-link
-
lists.opensuse.org
/opensuse-security-announce/2020-09/msg00066.html
vendor-advisory, broken-link
-
lists.opensuse.org
/opensuse-security-announce/2020-09/msg00077.html
vendor-advisory, broken-link
-
community.otrs.com
/security-advisory-2019-04-security-update-for-otrs-framework/
vendor-advisory
-
lists.debian.org
/debian-lts-announce/2019/05/msg00003.html
mailing-list, third-party-advisory
Sources
- CVE List CVE-2019-9892
- NVD CVE-2019-9892
Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.