An issue was discovered in Open Ticket Request System (OTRS) 6.x before 6.0.17 and 7.x before 7.0.5.

published 2019-03-13 7 y ago modified 2026-06-17 4 mo ago also EUVD-2019-19114

cvss: 4.8; version 3.0, NVD
cisa kev: Not listed; not in CISA's catalog
epss: 0.8%; EPSS 0.8% chance of exploitation in 30 days, percentile 57%
public exploits: 0; none known

An issue was discovered in Open Ticket Request System (OTRS) 6.x before 6.0.17 and 7.x before 7.0.5. An attacker who is logged into OTRS as an admin user may manipulate the URL to cause execution of JavaScript in the context of OTRS. This is related to Kernel/Output/Template/Document.pm.

Patch / fix

fixed in 1 distros 1 links 1

otrs otrs 6.0.17, 7.0.5

otrs2 Debian 11 6.0.17-1

debian advisories DEBIAN-CVE-2019-9751

community.otrs.com/security-advisory-2019-02-security-update-for-otrs-framewo… advisory

Exploit prediction

0.81% chance of exploitation in the next 30 days, higher than 57% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by	version	score	vector
NVD	3.0	4.8	CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N
NVD	2.0	3.5	AV:N/AC:M/Au:S/C:N/I:P/A:N

Classification

Weakness

CWE-79 Improper Neutralization of Input During Web Page Generation

References

community.otrs.com /security-advisory-2019-02-security-update-for-otrs-framework
patch, vendor-advisory

Sources

CVE List CVE-2019-9751
NVD CVE-2019-9751

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.

Summary