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Fencer Vulns
medium 5.3

CVE-2019-12497 json

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edi…

published 2019-06-17 7 y ago modified 2026-06-17 4 mo ago also EUVD-2019-4092

cvss
5.3
version 3.1, NVD
cisa kev
Not listed
not in CISA's catalog
epss
1.8%
EPSS 1.8% chance of exploitation in 30 days, percentile 78%
public exploits
0
none known

Summary

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

Patch / fix

  • otrs2 Debian 11 6.0.19-1

debian advisories DEBIAN-CVE-2019-12497

  • otrs Package Hub 15 SP2 6.0.29-bp152.2.8.1
  • otrs Package Hub 15 SP2, Package Hub 15 SP1, openSUSE Leap 15.2 +1 more 6.0.29-bp152.2.5.4
  • otrs Package Hub 15 SP1, Package Hub 15, openSUSE Leap 15.1 5.0.42-bp151.3.3.1

opensuse advisories openSUSE-SU-2020:1509-1openSUSE-SU-2020:1475-1openSUSE-SU-2020:0551-1

Exploit prediction

1.80% chance of exploitation in the next 30 days, higher than 78% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by version score vector
NVD 3.1 5.3 CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
NVD 2.0 5.0 AV:N/AC:L/Au:N/C:P/I:N/A:N

Classification

Weakness
  • CWE-200 Exposure of Sensitive Information to an Unauthorized Actor

References

Sources

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.