An issue was discovered in OTRS 6.0.x before 6.0.7.

published 2018-06-06 8 y ago modified 2026-06-17 4 mo ago also EUVD-2018-2274

cvss: 4.3; version 3.0, NVD
cisa kev: Not listed; not in CISA's catalog
epss: 1.0%; EPSS 1.0% chance of exploitation in 30 days, percentile 63%
public exploits: 0; none known

An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.

Patch / fix

fixed in 1 distros 1 links 1

otrs otrs 6.0.7

otrs2 Debian 11 6.0.7-1

debian advisories DEBIAN-CVE-2018-10198

community.otrs.com/security-advisory-2018-01-security-update-for-otrs-framewo… advisory

Exploit prediction

1.02% chance of exploitation in the next 30 days, higher than 63% of all scored CVEs (FIRST EPSS, 2026-11-08).

CVSS scores

assigned by	version	score	vector
NVD	3.0	4.3	CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
NVD	2.0	4.0	AV:N/AC:L/Au:S/C:P/I:N/A:N

Classification

Weakness

CWE-200 Exposure of Sensitive Information to an Unauthorized Actor

References

community.otrs.com /security-advisory-2018-01-security-update-for-otrs-framework/
patch, vendor-advisory

Sources

CVE List CVE-2018-10198
NVD CVE-2018-10198

Fencer Vulns keeps one entry per vulnerability: the CVE id wins, then GHSA, and records that alias each other are merged, except that two CVEs always keep separate entries. The same data is available as JSON.

Summary